Sproach

Coming soon These walkthroughs are being prepared and will appear here.

Coming soon Walkthroughs for families whose player coaches are being recorded now. Check back shortly.

Coming soon Walkthroughs for families booking sessions are being recorded now. Check back shortly.

How does booking and payment work?

Find a coach in your league, pick an open time slot, and pay when you book. Your payment is held securely and isn't released to the coach right away - it's paid out 24 hours after the session takes place. That hold protects you: if something goes wrong, the funds are still in place while it gets sorted out.

What do I pay, and do coaches pay any fees?

When you book, you pay the session rate your league set, plus a platform fee. You'll always see the full total before you confirm - there are no surprises. Coach families receive the full posted session rate and pay no fees at all.

I need to cancel - what's the refund policy?

If you cancel more than 24 hours before the session, your session rate is refunded. If you cancel less than 24 hours before, the coach keeps 50% of the session rate for holding the time, and the other 50% is refunded to you. You can always reschedule instead - if both agree in the app chat before the start time, it's not treated as a cancellation.

What if my coach cancels?

You're fully protected. You choose either a full credit toward a future booking (including the original fees), or a refund of the session rate minus processing fees. There's no cost to you for a coach-initiated cancellation.

What if a session doesn't happen or doesn't go as expected?

Flag the session in the app within 24 hours of its scheduled end time. The coach family can respond, and if you both agree on what happened, it's resolved automatically. If you don't agree, your league administrator reviews the details and makes a decision.

Why does all communication stay in the app?

All coordination between families happens in the in-app chat - no exchanging personal phone numbers or emails. This keeps a clear record for both sides, powers our automatic safety screening, and protects everyone's privacy, since many of our coaches are minors too. It's one of the ways we keep the community safe.

My family coaches through Sproach - how do payouts and taxes work?

Because coaches are teenagers, a parent sets up the payout account (through Stripe) in their own name, and payments go to the parent's bank account. The parent is responsible for any taxes on what was earn. For your specific situation, it's always best to check with a tax professional.